Revisión sistemática exploratoria: la generación de confianza en mediación
[An exploratory systematic review: Trust building in mediation]
Autoría: Riera Adrover,Joan Albert;Casado de Staritzky, Tatiana;Campos Vidal, José Francisco
Datos profesionales del autor/a: Universitat de les Illes Balears
Correspondencia: Tatiana Casado de Staritzky. Profesor Ayudante de Trabajo Social y Servicios Sociales. Universitat de les Illes Balears. Cra. de Valldemossa, km 7.5. Palma (Illes Balears). E-07122. Teléfono: 971 17 2470. Correo electrónico: tatiana.casado@uib.es.
Recibido: 24/1/2019
Revisado: 19/12/2019
Aceptado: 21/12/2019
Publicado: 31/1/2020
Resumen
Estudios recientes han manifestado la presencia de una relación entre el rapport y el éxito de la mediación. Esto es, la construcción de una relación de comprensión, empatía y confianza. Dado el alcance que la investigación empírica ha conferido al rapport como elemento que predice el éxito de la mediación, el presente artículo ha tomado en consideración la posibilidad de efectuar un análisis en profundidad sobre uno de los factores que conforman el rapport: la generación de confianza. Para ello, se ha desarrollado una revisión sistemática exploratoria. Los resultados del estudio han girado en torno a actitudes o aptitudes de la persona mediadora, así como el uso de herramientas o técnicas que favorecen la generación de confianza. Entre las mismas, cabe destacar la necesidad de señalar la importancia de la generación de confianza en los momentos iniciales del proceso de mediación y el uso del Caucus.
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Palabras Clave
Mediación, Rapport, Confianza, Comprensión, Empatía.
Abstract
Recent studies have shown the presence of a relationship between rapport and the success of Mediation. That is, the construction of a relationship of understanding, empathy and trust. Given the scope that empirical research has given to rapport as an element that predicts the success of mediation, the present article has carried out an in-depth analysis of one of the factors that shape rapport: trust building. For this purpose, we have developed an exploratory systematic review. The results of the study identifies attitudes or skills of the mediating person, as well as the tools or techniques that favour trust building. Among them, it is necessary to point out the importance of building trust at the early stages of the mediation process and the use of the Caucus.
Key Words
Mediation, Rapport, Trust, Understanding, Empathy.
Referencia Normalizada (cómo citar este artículo)
Riera, J.A., Casado, T. y Campos, J.F. (2020). Revisión sistemática exploratoria: la generación de confianza en mediación. Trabajo Social Hoy, 89, 9-26. doi: 10.12960/TSH.2020.0001
Texto del Artículo
Referencias
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Stimec, A. y Poitras, J. (2009). Building trust with parties: Are mediators overdoing it? Conflict Resolution Quarterly, 23(6), 317-331. DOI: http://dx.doi.org/10.1002/crq.235
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Yiu, T. K. y Lai, W. Y. (2009). Efficacy of trust-building tactics in construction mediation. Journal of Construction Engineering and Management, 135(8), 683-689. DOI: https://doi.org/10.1061/(ASCE)CO.1943-7862.0000028
Zartman, W. I. (2008). Introduction bias, prenegotiation and leverage in mediation. International Negotiation, 13(3), 305-310.
Arboleda, A. P., Garces, L. F., Murillo, J. E. y Pineda, M. (2017). Principles, skills and virtues for the conciliator figure in Law. Revista Pensamiento Americano, 10(18), 189-198.
Barthel, T. y Fortson-Harwell, M. (2016). Practice Note: Asking Better Questions. Conflict Resolution Quarterly, 34(1), 43-56. DOI: 10.10002/crq.21170
Bollen, K. y Euwema, M. (2015). Angry at your boss: Who cares? Anger recognition and mediation effectiveness. European Journal of Work and Organizational Psychology, (24)2, 256-266. DOI:/10.1080/1359432X.2014.895327
Bordin, E. (1979). The generalizability of the psychoanalytic concept of the working alliance. Psychotherapy: Theory, Research and Practice, 16, 252-260. DOI: https://psycnet.apa.org/doi/10.1037/h0085885
Brunet, E. (2011). Reevaluating complex mediation generalizations. Connecticut Insurance Law Journal, 18(1), 279-296.
Charkoudian, L., Walter, J. L. y Eisenberg, D. T. (2018). What Works in Custody Mediation? Effectiveness of Various Mediator Behaviors. Family Court Review, 56(4), 544-571.
Dhiaulhaq, A., De Bruyn, T. y Gritten, D. (2015). The use and effectiveness of mediation in forest and land conflict transformation in Southeast Asia: Case studies from Cambodia, Indonesia and Thailand. Environmental Science & Policy, 45, 132-145.
Dhiaulhaq, A., Wiset, K., Thaworn, R., Kane, S. y Gritten, D. (2017). Forest, water and people: The roles and limits of mediation in transforming watershed conflict in Northern Thailand. FS-Forest and Society, 1(2), 121-136.
Diez, F. (2016). Jimmy Carter, the Profile of a Mediator. Personal Stories and Lessons Learned. Revista de Mediación, 9(2).
Dyrmishi, A. (2014). Mediation’s role solving conflicts in corrupted judiciary systems. Mediterranean Journal of Social Sciences, 5(22), 12-19. DOI: 10.5901/mjss.2014.v5n22s
Fletcher, R. J. y Visser, A. L. (2008). Facilitating father engagement: The role of Family Relationship Centres. Journal of Family Studies, 14(1), 53-64. DOI: https://doi.org/10.5172/jfs.327.14.1.53
Fridl, D. D. (2009). Kosovo negotiations: Re-visiting the role of mediation. International Negotiation, 14(1), 71-93. DOI: https://doi.org/10.1163/157180609X406526
Goldberg, S. (2005). The secrets of successful mediators. Negotiation Journal, 21(3), 365- 376. DOI: http://dx.doi.org/10.1111/j.1571-9979.2005.00069.x
Iglesias, E. y Vázquez, R. L. (2018). "Mediación social para los nuevos movimientos sociales desde el trabajo social comunitario", Trabajo Social Hoy, vol. 84, pp. 47-70.
Kedia, S. (2013). A Strategy for Building a Mediation Practice. Woman Advocate, 21(3/4), 24-26.
Kim, K., Cundiff, N. L. y Choi, S. B. (2014). The influence of Emotional Intelligence on Negotiation Outcomes and the Mediating Effect of Rapport: A Structural Equation Modeling Approach. Negotiation Journal, 30(1), 49-68. DOI: https://doi.org/10.1111/nejo.12045
Madrid, S. (2014). Motivational interviewing in mediation. Revista de Mediación, 7(1), 82-99.
Manchado, R., Tamames, S., López, M., Mohedano, L., D’Agostino, M. y Veiga, J. (2009). Revisiones Sistemáticas Exploratorias. Medicina y Seguridad del Trabajo, 55(216), 12-19. DOI: http://dx.doi.org/10.4321/S0465-546X2009000300002
McCarthy, W. (1985). The role of power and principle in getting to yes. Negotiation Journal, 2(1), 59–66. DOI: http://dx.doi.org/10.1111/j.1571-9979.1985.tb
Nudelman, S. y Johnson, J. (2014). Premediation Preparation A Key Component to Successful Dispute Resolution. Brief, 43(2), 10-14.
Poitras, J. (2009). What Makes Parties Trust Mediators. Negotiation Journal, 25(3), 307-325. DOI: http://dx.doi.org/10.1111/j.1571-9979.2009.00228.x
Poitras, J. (2013). The strategic use of caucus to facilitate parties’ trust in mediators. International Journal of Conflict Management, 24(1), 23-39. DOI: http://dx.doi.org/10.1108/10444061311296116
Restrepo-Espinosa, M. y Sánchez, N. (2010). The place of memory, justice and legitimacy in the identify and conflict mediation in Relational-Symbolic Model of Milan. Avances en Psicología Latinoamericana, 28(1), 124-138.
Rogers, N., Lum, G. y Froehlich, W. (2016). Mediation and Planning in Advance of Civil Unrest. GPSolo, 33(6), 72-73.
Saundry, R., McArdle, L. y Thomas, P. (2013). Reframing workplace relations? Conflict resolution and mediation in a primary care trust. Work Employment and Society, 27(2), 213-231. DOI: https://doi.org/10.1177%2F0950017012472236
Stimec, A. y Poitras, J. (2009). Building trust with parties: Are mediators overdoing it? Conflict Resolution Quarterly, 23(6), 317-331. DOI: http://dx.doi.org/10.1002/crq.235
Stuhlmacher, A. F. y Poitras, J. (2010). Gender and Job Role Congruence: A Field Study of Trust in Labor Mediators. Sex Roles, 63(7-8), 489-499. DOI: http://dx.doi.org/10.1007/s11199-010-9844-9
Urrútia, G. y Bonfill, X. (2010). Declaración PRISMA: una propuesta para mejorar la publicación de revisiones sistemáticas y meta-análisis. Med Clin (Barc), 135(11), 507-511. DOI: http://dx.doi.org/10.1016/j.medcli.2010.01.015
Yiu, T. K. y Lai, W. Y. (2009). Efficacy of trust-building tactics in construction mediation. Journal of Construction Engineering and Management, 135(8), 683-689. DOI: https://doi.org/10.1061/(ASCE)CO.1943-7862.0000028
Zartman, W. I. (2008). Introduction bias, prenegotiation and leverage in mediation. International Negotiation, 13(3), 305-310.
